Sustainability

Driving positive change for people and the planet through responsible operations, empowered communities, and ethical leadership.

Our Commitment

Our Commitment

Business should make life better for people and the planet. At Rakuten International, we bring that belief to life by building sustainability into everything we do: innovating with care, reducing strain on the planet, empowering diverse talent, and shaping a future that’s resilient and fair.

Why this matters

Sustainability is how we uplift our business and those we serve for generations to come. Rakuten’s global presence positions us to drive meaningful change throughout the world by cultivating healthy environments and resilient communities with strong, trusted governance. We will create lasting value by deeply embedding these commitments in our practices and focusing on key impact areas where we can make a difference.

Our efforts are organized into three interconnected pillars:

Environmental
Sustainability

We are dedicated to minimizing our environmental footprint by continuously optimizing our operations and services.

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Social
Responsibility

Our social responsibility initiatives center on empowering individuals and society.

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Ethical
Governance

Integrity, transparency, and accountability are fundamental to ensuring robust ethical leadership and compliance in our operations.

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Environmental Sustainability

Innovating for a Greener Tomorrow:

We are dedicated to minimizing our environmental footprint by continuously optimizing our operations and services. This includes driving efficiency in resource consumption, reducing our carbon intensity factor, and promoting sustainable practices to our employees, partners and communities.

Our focus areas
Collaborate with our parent company, Rakuten Group, Inc., to reduce our carbon intensity by minimizing energy consumption and greenhouse gas emissions across our operations, including offices and data centers.
Develop offerings that promote sustainable customer engagement.
Responsible waste and water management.
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Social Responsibility

Empowering People, Fostering Connection

Our social responsibility initiatives center on empowering individuals and society. We champion greater equity for disadvantaged talent by investing in strategic partnerships, mentorship, and career development programs. Within our business, we cultivate a diverse, inclusive, and equitable workplace where every team member can excel. We also prioritize the safety, privacy, and well-being of our customers, actively contributing to the communities we serve. Our commitment extends to upholding human rights and fair labor practices throughout the value chain

Our focus areas
Provide access to skill development, equipping individuals with the skills and knowledge to thrive in today's workforce.
Offer mentorship and guidance by connecting individuals with experienced professionals for career support and advice.
Expand professional networks, creating opportunities to connect and build relationships with potential employers or investors.
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Ethical Governance

Building Trust Through Transparency

Integrity, transparency, and accountability are fundamental to ensuring robust ethical leadership and compliance in our operations. A commitment to continuous improvement guides our decision-making, fostering trust with stakeholders and mitigating risks across our operations.

Our focus areas
Maintain the highest standards of ethical conduct and anti-corruption.
Ensure robust data governance and cybersecurity practices.
Prioritize transparency in our ESG performance and progress reporting.
Promote a culture of compliance and continuous improvement.
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